WHAT IS OUR PRIVACY POLICY?
Our privacy policy is quite simple: We will not use your email address or any other information for any purpose other than the one you initially provided it to us for: sending you itineraries, better preparing your bike tour, and occasionally sending to our guests with a satisfaction survey. From time to time, we will inform our guests of special products and activities.
PERSONAL INFORMATION
Personal data or personal information is all information from which a person can be identified. It does not include data where the identity has been removed (anonymous data).
Cuenca Bike Tours does not require any personal information from you in order for you to use our website. However, for some actions we may ask you to provide certain identifying information that can be used to contact or personally identify you. Likewise, we use some third-party programs that collect some type of information of this type.
We will not rent, trade, or sell our list data to advertisers, other websites, or list brokers.
HOW WE COLLECT YOUR PERSONAL DATA?
As we mentioned above, to browse our website you do not need to provide any personal data. The cases in which you will provide some of your data are the following:
Direct interactions:
You can provide us with personal data by filling out one of our forms, by telephone, by email or other means. These personal data are provided when: (i) you contact us through the contact forms or send an email; (ii) submit your comments on our posts; (iii) request our products or services.
Automated technologies or interactions:
As you interact with our website, we will automatically collect some technical data about your equipment, browsing actions and patterns. We collect this personal data through the use of cookies and other similar technologies.
Third parties or publicly available sources:
We will receive personal data about you from various third parties and public sources.
What rights you have over your data?
- Request access to stored data.
- Request a rectification or cancellation.
- Request the limitation of your treatment.
- Oppose treatment.
- Request the portability of your data.
The exercise of these rights is personal and, therefore, must be exercised directly by the interested party by requesting it directly, which means that any client, subscriber or collaborator who has provided their data at any time can contact us and request information about the data that we have stored and how we have obtained them, request rectification thereof, request the portability of your personal data, oppose the processing, limit its use or request the cancellation of said data in the files.
LEGAL NOTE
Personally identifiable information provided to our company is subject to disclosure pursuant to subpoenas, court orders or other governmental orders. We make every effort to preserve user privacy and anonymity; However, we may be required to disclose personal information when required by law when such action is necessary to comply with judicial proceedings, court orders or legal process served on our website.
PURPOSE OF PROCESSING YOUR PERSONAL DATA
When you connect to our Website to send us an email, subscribe to our newsletter or contract our services, you are providing personal information for which we are responsible. This information may include personal data such as your IP address, first and last name, physical address, email address, telephone number, and some other information. By providing such information, you consent to your information being collected, used, managed and stored by us only as described in this Privacy Policy.
The personal data and the purpose of the processing that we may collect, use, store and transfer is different depending on the information capture system and we have grouped it as follows:
Contact and reservation forms:
We may request personal data which may include: name and surname, email address, telephone number or address in order to respond to your queries. For example, to respond to your messages, doubts, complaints, comments or concerns that you may have regarding the information included on our Website, the services we provide, the processing of your personal data, as well as any other query you may have. .
For legal reasons:
For legal reasons To guarantee compliance with the conditions contained in the applicable law. This may include the development of tools and algorithms that help this Website ensure the confidentiality of the personal data it collects.
To improve our Website:
To support and improve the services offered by this Website.
To manage social networks:
We have a presence on different social networks. If you become a follower of any of our social networks, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and that have previously accepted.
THIRD PARTY LINKS
This Website may contain hyperlinks to other websites, including social media platforms. If you click on these links, you will leave our website and will be directed to an independent website operated by a third party. Therefore, this Privacy Policy ceases to apply when you leave our website. We recommend that you read the privacy policy of each site you visit. Please note that the information you share through social media may be available to the general public.
SECURITY
The security of your personal information is paramount to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although our priority is to always use recognized security means to protect your personal information, please understand that we cannot guarantee its absolute security.
We reserve the right to update or change our Privacy Policy at any time and you should review this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
ACCEPTANCE AND CONSENT
The legal basis for the processing of your data is: consent. By contacting us, booking a service or making comments on this Website you must accept this Privacy Policy.
As a user of the Website, you declare that you have been informed of the conditions regarding the protection of personal data, and you accept and consent to their processing by us in the manner and for the purposes indicated in this Privacy Policy.